FAQ.
Common questions about Strata. Can't find your answer? Contact support.
General
Which Shopify plans does Strata support?
Strata works on all Shopify plans — Basic, Shopify, Advanced, and Plus. All features are available on every plan.
Does Strata work with my existing apps?
Yes. Strata supports @app blocks in all templates. Apps that use Shopify's theme app extensions (reviews, upsell, loyalty, etc.) will display in the theme editor as drag-and-drop blocks.
Can I use Strata on multiple stores?
Each Shopify Theme Store purchase covers one store. To use Strata on additional stores, purchase a separate licence for each.
Is Strata translatable?
Yes. All merchant-facing strings are in locale files (en.default.json). You can add translations for any language supported by Shopify, or use a translation app like Weglot or Langify.
Does Strata support multi-currency?
Yes. Strata is Shopify Markets ready. Prices, currency symbols, and formatting update automatically based on the customer's market.
Customisation
How do I change the colour palette?
Go to the theme editor > Theme settings (gear icon) > Palette. Select Midnight, Clay, or Dark. All colours update instantly. You can also choose a separate accent colour from seven options.
How do I set up the sidebar navigation?
Strata reads from three menus in Shopify admin > Navigation: "main-menu" for the Shop group, "collections" for the Collections group, and "house" for brand pages. The You group (Wishlist, Orders, Account) is automatic.
How do I enable the bag rail?
Go to Theme settings > Layout and enable "Bag rail docked". This shows a persistent cart panel on the right side of desktop pages. When disabled, the cart opens as a slide-out overlay.
How do I enable colour swatches on product cards?
Name your variant option "Color" or "Colour". Strata automatically maps common colour names (Navy, Oatmeal, Stone, etc.) to swatch colours. Unrecognised colours show a neutral dot.
How do I change the product grid density?
The default is set in the Main Collection section settings (3, 4, or 5 columns). Customers can also toggle density using the 3/4/5 buttons on the collection page toolbar.
How do I configure collection filters?
Enable filters in Shopify admin > Online Store > Navigation > Collection and search filters. Add Color, Size, Price, and other filter groups. Strata renders them as accordion facets with swatches for colour and min/max inputs for price.
Troubleshooting
The sidebar is not showing collection product counts
Product counts only appear for menu items that link to collections. Make sure your main-menu items point to actual collection URLs, not custom URLs.
Filters are not showing on the collection page
Filters are powered by Shopify's storefront filtering. Enable filters in Shopify admin > Online Store > Navigation > Collection and search filters. Add the filter groups you want to display.
The command palette search is not finding products
The command palette uses Shopify's predictive search API. Make sure your products are published and visible on the Online Store sales channel.
Images look blurry
Upload high-resolution images. Strata uses responsive srcset attributes — for retina displays, product images should be at least 1600x2000 px (4:5 ratio). Hero slides should be 2400x1350 px.
Custom code was lost after a theme update
Theme updates create a new copy. Custom Liquid, CSS, or JS changes in theme files do not carry over. Keep custom code in separate snippet or asset files so they can be re-added.
Performance
How do I keep performance high?
Use compressed images at the recommended sizes (see Setup > Image sizes). Limit third-party apps that inject scripts. Strata lazy-loads below-fold images and defers non-critical JavaScript automatically.
Does Strata use external font CDNs?
Strata uses system fonts and Shopify-hosted fonts. No external font CDN requests are made by default.